The Company

Flixmedia is a fast growing, global organisation leading the provision of online digital content solutions for consumer goods manufacturers and retailers. We offer award winning production of online product videos (QuikClips) and the syndication of digital content to the Flixmedia ‘Global Syndication Network’.  This comprises of hundreds of major global publishers and retailers including Amazon, Tesco, Walmart & Carrefour.

Our services enables manufacturers such as Intel, Microsoft and Hewlett Packard to increase their online sales conversions by educating the consumer through our product video’s and tours. By partnering with Flixmedia, manufacturers, publishers and retailers benefit from optimising the impact of products at the critical point of purchase.

The Role

You will be responsible for the project management and delivery of creative projects to Flixmedia’s clients. You ‘own’ the client journey throughout this process. You will form close relationships with some of the largest Consumer Electronics (CE) brands in the world. You will own the progress of all client projects.

The successful candidate will be very well organised, responsible and with experience in successfully managing creative projects within the fast moving environment.

You will need to be proactive in communication internally and to clients with the ability to multi task and to be organised is absolute key to the success of this role to ensuring the client is satisfied with the service that is provided to them.

Overview for Main Responsibilities

• Responsibility and accountability for project completion for all open projects within      creative services making sure to provide regular update progress reports direct to the customer.
• Clarity of all supporting documentation on existing projects and proactive communication internally across departments to ensure projects are delivered on time.
• Establish and enhance effective working relationships with managers, teams and colleagues from all areas of the business.
• Monitor and evaluate systems and processes, refreshing and recommending better and more effective ways of working.
• Record all activity within the FlixMedia project management tool

Duties Include

• To be the main point of contact between the company and clients for all creative  projects
• The production and maintenance of a thorough project plan
• To ensure that deliverables from Creative Services exceed client expectations and agency quality expectations, through the thorough understanding of client requirements and the quality of communication
• To ensure that all projects are delivered on time and on budget, and to achieve profitability targets
• Managing the project from conception to launch, ensuring client’s expectations and needs are managed effectively to the benefit of the client and Flixmedia
• To become a “trusted advisor” to managed clients
• Respond to client requests in a timely manner (timings to be approved with client) (and exceeded)
• To conduct meetings and calls to appropriate levels
• Identify and suggest to line manager potential improvements to processes, services and products
• Scheduling of own creative projects
• Resource management, booking of freelance resource and production assets

The Person - Skills, Knowledge, Qualifications and Experience

• Natural ability to build customer rapport.
• Ability to take ownership and run customer meetings.
• Presentable & confident in Customer Facing meetings
• Self-motivation and ambition.
• Ability to multi task, manage own time, workload.
• Natural business acumen.
• A passion for developing new business
• Be highly organised
• Ability to deliver under pressure