Project management

Prepare project budgets, estimates and proposals – ensuring accurate estimating of hours / time in relation to the project is forecast

Liaise with the Studio Manager to ensure adequate resources are available for your clients' projects and fed into a live studio management system. 

Ensure all project documentation is up to date, including estimates, budgets, purchase orders and schedules at all times

Monitor hours estimated and spent for all projects, informing clients and increasing estimates where needed

Provide briefing and liaison with studio for all projects from start to finish – ensure all designers are fully prepared before being all jobs

Liaise with the client to ensure project milestones are met, meetings attending and that they are happy with the services and design redcow are providing

Ensure all projects are invoiced in a timely fashion and that the live accounting documents can be examined at any point

Account management

Directly manage key accounts

Develop strong, trusting client relationships 

Advise clients on ‘best practice' approach to all projects and maximize profitability of client accounts

Keep up to date fee forecasting documentation on all accounts, ensure all live documents portray accurate costings for the business whenever needed

Stay up-to-date on trends, developments and news in the design and digital arenas. 

Feed into redcow's social media strategy, displaying active interests in “all things design”

New business development

Work with the Directors to identify opportunities within existing clients

Prepare presentations for and attend credentials meetings (where appropriate)

Assist on project pitches (where appropriate)

Maintain contact with ‘warm' leads

Review trade press on a weekly basis and identify new business opportunities

Identify and write relevant project case studies 

Management

Directly manage Account Executives/Managers ensuring clear objectives are set for them and feedback given

Provide day-to-day support and guidance to Account Executives/Managers, ensuring all briefing procedures, liaison with the studio and monitoring of hours / profitability is being adhered to.

Attend weekly management team meetings reporting on business development, client satisfaction and fee forecasting

Seek improvements to business and project efficiency 

Actively foster a culture of creativity, open communication and constructive criticism

Experience

Working in a design agency/studio environment is essential

Working on cross platform projects is essential

Experience in publishing and brand communications an advantage